SPRINGFIELD-BECKLEY AIR NATIONAL GUARD BASE, Ohio -- Two consultants from Maximum Potential, a local business associated with Clark State Community College, arrived at the Ohio National Guard’s 178th Wing to participate in a collaborative initiative with Airmen Aug. 1 in Springfield, Ohio.
Seth Hummel and Michael Fedotowsky, the co-founders of Maximum Potential, arrived on base to provide continuous process improvement. This visit focused on enhancing customer service procedures and developing branding techniques.
“The goal of this initiative is to really enhance the collective culture here,” said Chief Master Sgt. Heidi Bunker, the 178th Wing Command Chief. “When people think of the 178th Wing, I want there to be a cohesive image of who we are.”
Hummel and Fedotowsky toured a variety of organizations on base to learn more about the 178th Wing’s mission and to gain a better understanding of the overall culture of the Wing. Airmen discussed challenges that they face in their work environments to assist in a plan of making micro-improvements within a variety of organizations across base.
“My hope is they will be able to identify areas for improvement so that we can be even more efficient and accomplish the mission,” said Senior Master Sgt. Michael Hamilton, the 178th Wing Inspector General Superintendent.
“I would like to get some of the younger Airmen involved with this initiative,” Bunker said. “We all have this ability for infinite capacity. The Airmen here give me so much hope and excitement for the future of this wing.”